Eh, just because the levels are procedurally generated doesn't necessarily mean it could be an impossible one. They could either build solvability into the algorithm, or have a human playtest the levels to check.
I would say email SadPuppy, but from your last topic a few months ago, you say they don't seem to respond to email so I don't know what to say. Do make sure email is their official support channel though. Maybe they have their own forum that you're supposed to visit for help, for example. Assuming they have a website for their game, go to it and see where you can find technical support information.
From this
topic, the number of players
here of the mobile game are very few. I see bsmith, Flopsy, Lehnah (who actually just posted a broken link to a supposed review and then disappeared, so might just be a paid shill, although I wouldn't have paid someone so incompetent), Shmolem and jamesleemorgan. Flopsy seems to be the one who played the game the longest, but eventually he quitted the game as well it looks like. So if it's a more recent level, there might be no one else here besides you that have played it.